Cancellations
You can request to cancel an order before it is dispatched. Because we aim to process orders within 1–3 business days, it is best to contact us as soon as possible after ordering.
How to request a cancellation
- Email us via Contact Us with your order number and a short note asking to cancel.
- We will confirm whether the order has already been dispatched.
- If it has not been dispatched, we will cancel it and arrange a refund of the amount paid.
If the order has already shipped
Once an order is dispatched, it cannot be cancelled. In that case, you can wait for delivery and then request a return within 30 days of receipt, provided the item is unused and in its original packaging. See Returns and Refunds Policy for the steps and for who pays return shipping.
Refund timing
Cancellation refunds follow the same general timing as returns: we initiate the refund after confirming the cancellation, and how quickly it appears depends on your payment provider. Amounts are in USD.
Please note that email and payment are not connected in this preview, so cancellation requests may not reach a live inbox yet. Your statutory consumer rights remain unaffected.
Related pages: Shipping Policy, Payment Policy, FAQ.
Before and after dispatch
Include the order number and identify the items when requesting a cancellation. Sending the request quickly makes it easier to check whether dispatch has already happened. A request is not the same as a confirmed cancellation; wait for the store to confirm the result.
If the order has already been sent, review the returns and refunds policy for the relevant conditions after delivery. Exchange availability and the exact process have not yet been confirmed for this preview; contact the store before sending anything back.