Returns
If something is not right, you can request a return within 30 days of receiving your order. To be eligible, items must be unused and in their original packaging.
How to start a return
- Contact us via Contact Us before sending anything back. We will provide the return address and instructions.
- Pack the item securely in its original packaging.
- Send it to the address we provide. Please do not send returns to any other address.
Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect. In those cases, contact us first so we can sort out the right next step.
Refunds
Once we receive and inspect your return, we initiate the refund within 5–10 business days. How quickly the money appears depends on your payment provider. Refunds are issued in USD, matching the original order currency.
Things to keep in mind
- Request the return within 30 days of receipt.
- Items should be unused and in original packaging.
- Contact us for the return address and instructions before shipping.
- Keep proof of postage until your refund is confirmed.
If your organizer arrived damaged or you received the wrong item, tell us as soon as possible with a description of the problem so we can help. Nothing in this policy affects your statutory consumer rights.
Related pages: Shipping Policy, Cancellation and Exchange Policy, Payment Policy, FAQ.
Different return questions
If you changed your mind, check the unused condition, original packaging and 30-day request window before contacting us. If an item arrives damaged, defective or different from what was ordered, describe the problem and include relevant photos when possible; the return-shipping rule is different for those situations.
An item that has not arrived is a delivery question rather than a completed return. See the shipping information and provide the order details when contacting us. The date a refund is initiated is not necessarily the date it appears in your account.