Shipping
JewelCala ships to the United States and Canada. Shipping is free to both destinations. All prices and any shipping-related figures are in US dollars (USD).
Processing and transit estimates
- Processing: we aim to prepare orders within 1–3 business days.
- United States transit: estimated 3–6 business days after dispatch.
- Canada transit: estimated 4–8 business days after dispatch.
These are estimates, not guarantees. Processing time is separate from transit time, so a US order could take roughly 4–9 business days in total and a Canadian order roughly 5–11 business days, assuming no delays. Busy periods, weather and carrier issues can add time.
What happens after you order
Once your order is dispatched, it is on its way to the address you provided at checkout. Please check that address carefully before ordering; if you spot a mistake, contact us as soon as possible via Contact Us and we will tell you whether it can still be changed.
Before you order
If you need an organizer for a specific date, order early enough to allow for processing and transit. Our Buying Guide can help you choose a compact case, roll or compartment organizer for your trip, and the FAQ answers common delivery questions.
For cancellations before dispatch, see Cancellation and Exchange Policy. For returns after delivery, see Returns and Refunds Policy.
Planning for delivery
Before checking out, review the delivery address carefully, including apartment details and postal code. Processing and transit estimates describe separate parts of the journey; weekends, holidays and carrier delays can affect the total time. Keep the order details available so a delivery question can be matched to the correct purchase.
If a parcel appears late or an item arrives damaged, describe the issue and contact the store using the contact page. For an item that needs to be sent back after delivery, see the returns policy before mailing it.